Contact Us

At Lumivaultss, we believe that open and responsive communication is the foundation of great customer service. Whether you’re reaching out with a question, a comment, or a concern, we’re here to listen and help. Our dedicated customer care team is committed to ensuring that every interaction you have with us is smooth, helpful, and hassle-free.

We understand how important it is for you to get timely support, especially when it comes to your purchases. That’s why we’ve created multiple ways to get in touch with us—so you can choose the option that works best for you. Whether you prefer a phone call, email, or traditional mail, our team is always ready to assist.

If you need help with placing an order, have a question about a product, need updates on your shipment, or would like to request a return or exchange, we encourage you to reach out. We also welcome any feedback you have about your shopping experience—your input helps us grow and improve.

Here’s how you can contact us:

📞 Phone: +1 (434) 984-2001
Our support line is open Monday through Friday from 9:00 AM to 6:00 PM Eastern Time. If we’re unable to take your call right away, please leave a detailed message with your name, order number (if applicable), and your reason for calling—we’ll get back to you promptly.

📧 Email: [email protected]
Email is the fastest and most efficient way to reach our team. We strive to respond to all messages within 24 business hours. Whether your issue is large or small, we’ll work with you to find a resolution.

🏠 Mailing Address:
Lumivaultss
420 Rolling Path Rd
Louisa, VA 23093
United States

For any returns or physical correspondence, please use the address above. We kindly ask that you do not send packages without first contacting our team for return instructions to ensure proper processing.

We take every inquiry seriously and aim to provide clear, helpful answers to your questions. Our goal is to build long-term relationships with our customers, and that starts with trust and transparency. No matter what stage of the shopping process you’re in—browsing, ordering, or following up—we’re here to ensure your experience with Lumivaultss is nothing short of excellent.

Thank you for choosing us. We look forward to hearing from you soon.